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FAQ - Ordering Process

How long does delivery take for my order?
Shock absorbers are individually manufactured and assembled by hand. Delivery time is typically around 14 working days.

Many other items are available from stock and are dispatched quickly.
What information do I need to provide when placing an order?
In addition to vehicle details, we require information about rider, passenger and luggage weight, usage (solo/passenger/luggage), intended use (road, off-road, track) and riding style (sport or touring).

Based on this data, your shock absorber is individually tuned.
Can I order springs in different colours?
With the Adjustline, custom colours are available at an additional cost. Simply provide your desired RAL colour and configuration.

A colour selection is also available.
How can I cancel my order?
Please contact us if you wish to cancel or withdraw your order. Our team will be happy to assist you with the process.
How can I submit a complaint about my order?
If you are not satisfied with a delivered item, you may submit a complaint within the statutory period and in accordance with our terms and conditions.

To speed up processing, we provide a complaint form and further information.