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You are here: HomeRight of Withdrawal

Right of Withdrawal

Right of revocation

You can recede from the contract within 14 days without giving any reasons in writing (for example by letter, fax, email) or – in case that you received the products before the end of this deadline – by return consignment of the product. The deadline starts with receipt of this instruction in writing however not before the arrival of the goods at the recipient (in case of repetitive shipment of comparable goods not before the arrival of the first partial shipment) and also not before fulfillment of our information duties concerning article 246 § 2 in conjunction with § 1 passage 1 and 2 EGBGB (Introductory Law to the Civil Code) as well as the fulfillment of our duties concerning § 312 passage 1 sentence 1 BGB in connection with article 246 § 6 EGBGB. To claim your right of revocation it is enough to send back the revocation or the goods on time. The revocation is to be sent to:

Wilbers Products GmbH
Frieslandstraße 10
48527 Nordhorn
Telephone: +49(0)5921 72717-0
Fax: +49(0)5921 74099
Managing director: Mr. Bernardus Wilbers, Mr. André Peters

Consequences of revocation In the event of an effective/valid revocation, each party shall return the benefits received to the other party and utilizations (for example interests) if applicable have to be given back. In case that you do not return received services as well as utilizations (for example utilization advantages) in full or only in degraded state you’ll have to pay compensation. You only have to pay compensation for lost value, if the deterioration of the goods comes from designated use that goes beyond testing the products´ function or characteristics. Testing the “products´ function or characteristics” means testing and sampling the respective goods like it can be done and like usual in a retail shop. Goods that can be packaged properly can be sent back on our risk. The regular costs of reshipment are on your account, if the delivered goods match the ordered goods and if the price of the reshipped goods does not exceed 40 Euro or if, in the event of higher costs of the goods during the time of revocation, you did not provide contractual payment for partial shipment. In all other cases the return shipment is without and costs. Goods that cannot be packaged are picked up at by us. All liabilities to pay have to be settled within 30 days. The deadline for you starts with the return of the goods and for us with their receipt. End of notice of revocation
Exclusion of revocation The right of revocation is not valid, at least until otherwise expressively agreed on, for shipments of goods that are built after customer specification or are clearly manufactured referring to the customers personal needs (§ 312 b BGB).