Complaints & Returns

Procedure

• Contact us at technik@wilbers.de to receive a return label and ticket number.
• Complete the form in full.
• Send the goods back to the original source of purchase (dealer or Wilbers directly).
• Ensure the goods are securely packaged for transport.

Important Notes

• Excluded from return: damaged, used or customised products.
• Consumers: statutory right of withdrawal applies. After expiry 10% handling fee will be charged.
• Resellers: excluded from return (as per our terms & conditions).
• Returns from abroad: please observe customs regulations. Any fees incurred will be invoiced to you.

Refunds: within 14 days after receipt of goods, refunded via the original payment method.

⚠️ Processing is not possible without a completed form and ticket number.